Tired of spending hours in a stuffy, overcrowded ER waiting room? Doctors Hospital at White Rock Lake has a solution with InQuickER. This is an emergency room service that facilitates patient satisfaction by allowing consumers to hold a place at the ER online, while waiting in the comfort of their own homes.
You can hold your place online at Doctors Hospital at White Rock Lake by completing an online form and arriving at the projected treatment time. The new service is only intended for individuals who have non-life threatening medical conditions.
“We know people want more convenience and communication in the ER experience,” explains Dale D Serie, RN, Emergency Department Director at Doctors Hospital at White Rock Lake. “While estimates and averages about emergency room wait times may vary, many emergency room patients end up waiting several hours in waiting rooms with no indication of when they’ll be seen with this service, users enjoy the convenience of choosing where they wait and a projected time to see a healthcare professional in the emergency room. “
“To address the growing need to deliver more efficient service, Doctors Hospital at White Rock Lake is utilizing InQuickER to streamline the throughput processes while focusing now, more than ever, on patient satisfaction,” says Dr. Keith Lepak, associate medical director of emergency medicine at Doctors Hospital at White Rock Lake.
InQuickER does not affect the wait times of other emergency room patients, nor does it allow certain individuals to “cut” in front of others. Additionally, if the projected treatment time changes due to an influx of patients requiring priority treatment, the user will be notified and given an alternate time.
InQuickER has designed safeguards in its system intended to prevent those who have potentially life-threatening medical conditions from using the InQuickER service. Individuals requiring immediate medical treatment should go immediately to the nearest emergency department or call 911.
For more information about holding your place online, please go to www.DoctorsHospitalDallas.com/InQuickER.