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9440 Poppy Drive
DALLAS, TX 75218
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Medical Records - Request of Information 

This page is designed to answer commonly asked questions regarding the proper disclosure of information.

  • Who can receive health information?
    Anyone with proper authorization from the patient, parent or legal guardian.

  • How can someone obtain a copy of his/her health information?
    The patient, parent or legal guardian must sign a Release of Information form that authorizes Doctors Hospital to release copies of his/her records to whom he /she has authorized. You will need to provide a photo ID. 

  •  What is the turn around time for requested information?
    Information will be mailed out typically within 4 business days.

  • How would a Primary Care Physician obtain a copy of a patient’s record?
    The primary care physician may always request these records directly from Health Information management.  Otherwise, complete the authorization form with the physician’s information that you would like us to send them to.

  •  Is there a charge for copies of the record?
    There will be a fee charged for records based on the number of pages released and in accordance with the Texas Department of State Health.

  • If I receive an authorization, should I release information to the requestor?
    No, forward the authorization to the HIM department for processing.

The Medical Records department is located in the hospital on the first floor.
Doctors Hospital at White Rock Lake
9440 Poppy Drive
Suite 172
Dallas, TX 75218

Hours of Operation:
Monday - Friday
8:00am - 4:30pm

For more information, please call 214-324-6123.


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